faqs
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return policy
privacy policy
shipping policy
warranty policy
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FAQs
Frequently asked questions ordered by popularity. Remember that if the visitor has not committed to the call to action, they may still have questions (doubts) that can be answered.
Product
How does the custom skin attach?
Your custom skin zips onto the external panel of the RaveRunner® allowing you to change skins as you please.
How is the RaveRunner® Anti-Theft?
With the zipper to the main compartment being at your back, nobody can access your pack unless it is off your shoulders. There are also chest pockets to put your phone/sunglasses/etc. in to keep them accessible yet secure.
How does the custom skin attach?
Your custom skin zips onto the external panel of the RaveRunner® allowing you to change skins as you please.
How many liters does the RaveRunner® Bladder hold?
2 Liters!
I ordered a RaveRunner®, but it looks like my skin design is wrong.
The preview of the RaveRunner® that you see on your order can be lacking some of the texts/clipart that
you added. Let us check your artwork and send it to you for confirmation
How does the under-glow work?
The under-glow is attached to the bottom of your RaveRunner® via an external net housing that Velcro’s to the bottom of your pack. This allows you to remove the under-glow if you do not wish to have it on at that moment. It is rechargeable and comes with a USB charging cord.
Order and Shipping
When do I know if my product has shipped?
You will receive a FedEx tracking number and a shipping confirmation email from us when we send out your order.If you ordered internationally, you will recieve a DHL tracing number
Do you guys offer gift cards?
Yes! Please send an email to hello@livegenz.com with the $ amount that you would like to add to a gift card and we will create a unique coupon code for you. We can send the coupon code to the recipient directly via email or send you something cool to print out if you’d prefer.
What do I do if my RaveRunner®/EL Wire/UnderGlow was damaged when it arrived to me?
We will happily replace any items that arrive broken, defective, or suffer shipping damage. Please send us an email within 48 hours of receiving your product at hello@livegenz.com with your original order # and photos of the damaged items. *Excludes international orders (just email us if you live outside of the US and we will figure something out).
I forgot my Apt # or I inputted the wrong shipping address and my package was returned to the sender. How do I get my package reshipped?
Please email us with the correct shipping address at hello@livegenz.com and as soon as your package has been returned to our facility we will be happy to reship it for you. The customer is responsible for the costs associated with reshipping the package due to an incomplete or incorrect address.
Do you guys ship to Alaska/Hawaii/Canada/Mexico?
Yes indeed we do!
I received the wrong item/color with my order. What should I do?
If you’ve received an incorrect item in your order or if you are missing an item from your order, please email us within 48 hours of receiving your package at hello@livegenz.com with your original order # and details regarding the issue. If you’ve received the wrong item, please provide photos. We will happily replace any missing or incorrect items at no cost to you.